DL
Delon L

1 reviews | Active since Dec 2015

22 Nov 2017, 08:23

SMS About card Delivery

I received a SMS about card delivery - but I have had no missed calls from the delivery company - and that was over a week ago.

Since then they did not try contact me at all.

I tried to call Mr D courier who told me they cannot help me and will call me back.

Why is this taking so long and how do i get my card????

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2017, 09:20
Official

Hello delonl,

Thank you for taking my call earlier,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)