SMARTPHONE DEVICE

Last week I received a call from a Lady from FNB call centre saying that I qualify for a cellphone contract with FNB I then logged in and said OK give me the M4Aqua at 219.00 x 24 months she then says we only have it in black I said ok thats fine, she then asked me if I would like a sim card i said give me the prepaid sim i get SMS's saying delivery this and that date, excited as I am delivery comes after the excitement on the 27/07 all I get was a SIM card no SMART DEVICE, bearing in mind that calls are recorded for quality assurance purposes! I look on the delivery slip it says expected due date 28/07..... SO where did the smart device go????? really is this FNB call centre that gets trained like this... FIX THIS BS