Smarthousing loan

I've been struggling to get my application finalised with FNB Smarthousing Pensionbacked loan. I get emails thats vague and don't give valid reasons to take the application to the next level to be finalised. I'm very disappointed in FNB service to date and also for not receiving a dedicated person that will help me to process this application successfully. I made so many calls via call centre's and people who don't appear to be able to resolve my problem. When one person can't assist me they either transfer me or hang up the phone. Dear FNB looking at how many people have a similar experience to myself and going back a good couple of years with the same problem, surely a big institution like you should have found a way to resolve a simple issue like this by now. Please allow me to make use of my pensionbacked loan benefit and give you business while I'm buying a property. It's Tuesday 13 July 2021 today. I hope you wil be able to solve this problem for me before the end of this week. I hope to hear from you soon. Please don't be selective who you want to give loans. I know how much pension guarantees I have for the small loan that I'm applying and that there is no reason to point me in another direction to your opposition. I don't think you like me to give credit on this same post to another bank who is willing to do business with me.