RM
Rynette M
1 reviews | Active since Mar 2009
12 Mar 2019, 12:09
SMART SPEND LOAN RIP- OFF
Can someone explain to me how a smart spend loan has a 50% interest rate? that I am paying 399.00 extra on fee for this loan when initial R6000.00 with interest came to 8000.00 not exact cents and now when I check you taking off my repayments R399.00 Can someone advice me the if's it lawful interest rate?
I am confused and angry when I checked my loan yesterday. if the interest rate is 50% then I am sure someone is ripping me off.
FNB you have not serviced me so well really disappointed in what you have done to my account and really not sure about you as my bank anymore.
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Replies (2)
FNB (First National Bank)'s replyOfficial
12 Mar 2019, 12:38Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply12 Mar 2019, 12:38
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
RM
Rynette M's updateReviewer Update
13 Mar 2019, 05:09Now the game is on! 53% confirmed. I have never ever been so shocked in my whole life!! FNB you definitely ripping customers off your excuse is their credit profile. Not that as a customer but as a financial bank you actually become more of a sales pitch orientated bank! Will be looking into this further today.
RM
Rynette M's update13 Mar 2019, 05:09
Reviewer Update
Now the game is on! 53% confirmed. I have never ever been so shocked in my whole life!! FNB you definitely ripping customers off your excuse is their credit profile. Not that as a customer but as a financial bank you actually become more of a sales pitch orientated bank! Will be looking into this further today.