Smart Spend Loan Interest

<p>Very unhappy with FNB's incompetence with paying off my Loan.</p> <p> </p> <p>I paid off my Loan on the 26 June 2017 and ever since then I tried phoning the loans department to close the loan but I get the same message "We are experiencing high call volumes" and then the call drops, but this morning interest of R312.75 was added to the loan account on an R00,00 balance please elaborate on why interest was added and your bad loan call center experience. I would like to suggest a request to close option on your app and internet platform as you are boasting about your effective use of online platforms.</p>