Smart Loan Dept - NO idea what they doing

<p>I contacted Smart loan for a settlement letter, which I received and settled amount 25-08-2016. I called them again to confirm that they received my payment which they confirmed. They re-assured me there will be no debit going off as the account has been closed. Today the debit went off my account. I contact them once again & all they could say it will take 3-5 days to be returned to my account. They have no idea what they doing and I feel its unacceptable that they make me wait. This is not my problem, I asked to be contacted by their manager & still no response.</p> <p>They service is appaulling!!!! Their slogan "how can we help you" is a joke!</p>