Smart Devices - Wrong Credit Score/Values

Smart Devices - Wrong credit scores/values captured, I was contacted last week by the FNB team after complaining that the calculations on the site were wrong and prevented me from adding a Black Friday smart device to my account... I was told it was a mistake with TransUnion or something and it seemed like it was going to be resolved, but I called again today and no one knows about the details told to me last week...