SMART DEVICES NOT SO SMART IN HOW WE CAN HELP...

<p>I ordered a FITBIT BLAZE on the online app from FNB on 18 Jan 2017. It took forever to reach me, but it finally did after a month. I then requested an exchange due to out-of-box failure. And that came with a whole lot of excuses from the contact center, always making promises for the next week's delivery, but it will always remain "next week", "next week"... but "next week never came. </p> <p>Finally, I decided that there will be no joy from FNB and to my regret I returned the device. Once again the *********** staff at FNB could not cancel the order effectively and now I have had 2 monthly deductions already, FOR A DEVICE I DON'T OWN AND ONE THAT NEVER WORKED. </p> <p>It is ridiculous that an organisation like FNB cares so little about "the man on the street". I know coffee shops that do more for customer service. The agents are rude, carefree and could not be troubled. They never know who you can contact and they always give you an answer that is a complete lie just to get you off the call.</p> <p>The FNB complains department only send reference numbers for the call that is logged – YES, that is all they do. No correspondence, no follow ups, nothing.</p> <p>It is shocking that FNB can get away with this type of service. Is this the standard we have in SA?</p>