1 reviews | Active since Oct 2017
Smart Devices - ITC number request - Very Bad Service!
I had recently lost my phone that I had taken on contract from FNB, unfortunately, the phone was ****** and I have been trying to get an ITC number from them to claim from insurance.
I have been waiting for two weeks now, when it apparently only takes 24 hours to process! I have filled in all the required forms. phoned them multiple times - where I either get transferred to another department, or the call just drops!
I went into the Kenilworth Mall branch and they contacted Smart Devices on my behalf - and promised I would get the ITC number the next day, that was last week Wednesday!
Utterly disappointed in FNB, very very poor customer service.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)