Smart Devices Department is terrible

I have been trying to get a laptop from FNB for myself for the past week now to no success. I app**** last week Thursday (14 September 2017) for the product and the order stays in "NEW ORDER CREATED" state. I have contacted their support and I sent an email the following Monday just to find out when more or less I can expect the product, and later on that day, I get cc'd into a mail intended for the smart device guys to reply to contact me and assist. Then I get a call from FNB for a credit card (Which I have no idea about) and after advising said agent that I did not apply for that, but rather app**** for a smart device, I sent another email to ask them what is going on. Then I was advised on the 19th that they do not have stock of the laptop anymore, I asked them if they will get stock again or not and yesterday I got an email to apply again as they got stock in again and when I apply on their site I just get an error. I am not even sure if I want to have this product or any other services from FNB if this is the level of service and the infrastructure that they are running on.