1 reviews | Active since Jan 2017

30 Jan 2017, 09:36

Smart Devices

<p>Made a application, says they picked up disperency on the application, ***?? Called in 30 Jan 2017, to be transferred to 3 different agents, they so annoying and stupid, train your people, they do not know customer service, they will get a CSTAT rating of 0!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2017, 10:03
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)