1 reviews | Active since Jan 2017
Smart devices
<p>I bought a Jawbone UP 3 from FNB. A few months later the strap broke and I phoned them for a warranty claim. They collected the watch in August 2016 after many phone calls and emails from my side I still have no answer to what they will do to repair/replace/reimburse me and it is now the 6th of January 2017!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I could not believe how quick the response was. I was phoned in no more than 10 min and I knew it was to good to be true. Another device payment has been taken from account which means nothing has happened I have again made numerous calls without any answer I at the same time told them to collect my wife's UP 3 because it had the same problem and we were told it was going to be collected which has also not happened. Absolutely pathetic!!!!!
I could not believe how quick the response was. I was phoned in no more than 10 min and I knew it was to good to be true. Another device payment has been taken from account which means nothing has happened I have again made numerous calls without any answer I at the same time told them to collect my wife's UP 3 because it had the same problem and we were told it was going to be collected which has also not happened. Absolutely pathetic!!!!!