1 reviews | Active since Jun 2013
Smart devices
<p>I got a fitbit through FNB, the device was faulty, and was collected from me. According to FNB the device could not be repaired and they had no stock to exchange the device. They would cancel the device and delete it from my profile. However, the device is still on my profile, and I had to pay 2 installments already (for a device that I do not have). I have submitted a complaint regarding this, and FNB phoned and promised to sort it out. To date, nothing has been done, and I still have this device on my profile</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)