1 reviews | Active since May 2018
Smart Devices
I tried applying for a smart device online and kept receiving an error, telling me to call FNB, which I did. After being on hold for 35 minutes, I hung up. This sort of unresponsiveness towards clients is ridiculous and unfair. Up your game!
Good day Jean Smit,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Smart Devices for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jean Smit,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Smart Devices for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)