Smart Devices

<p>I am very disgusted in the service I received from FNB smart devices. I order a phone from them in July and some guy from FNB smart devices called me and told me I cant have that particular phone as its out of stock. He then proceed to try and sell me another phone which is double the price of the phone I selected. I told him Im not interested as I selected what I wanted and if its out of stock then they should remove the ad. He then said to me I must wait a week and maybe they will get more stock - so I waited a week. I called again a week later and a lady answered and told me she cant see my application I will have to speak to a agent and redo everything. This really made me angry because what it meant is that the first *********** person I spoke to deleted my application. The lady assisted me with eveything and I received my phone on the 27/07/2016. I then submitted another application for another phone for my husbands (same phone). I waited and no one called me with regard to that phone. I then called in and then spoke to someone who assited me and said the courier people will be in contct with me REF ********** ********** . No one speaks to me again and so I called FNB which is pathetic cause I waste all my airtime and I either get cut of or get to someone who gives me no proper answer. I sent a email on Monday the 08/08/2016 and got a response from Lyca Khumalo saying she will assist me. I asked her to call me at 13:00 as I was really busy at work as I am in a call centre enviroment. I received a email back from Thumeka Mososi saying they will assist me can I give them my ID number- which I did. NO ONE has called me as yet so I called in today and spoke to a lady that informed me that the phone I requested has been discontinued, I was angry as I placed a order for the phone on the 29/07/2016 and they only tell me today the 10/08/2016 that the phone has been discontinued. I requested to speak to a manger and through this whole processes of been put on hold etc I have been on the line for 20mins - a person by the name of Keegan Joshua came online and told me its discontined and he cant do anything for me.- I find his attitude to be very rude and unhelpfull. I told him that FNB gives disgusting service and I would never recommend them and in fact I am leaving them as a bank - his reply to that was OKAY. I deal with customers all day and if I treated customers with a who cares attitude like every agent i have dealt with at FNB has - I wouldnt have a job. The first agent I dealt the first lady at the beginning of everything was the only helpfull one. I asked Keegan to transfer me to the complaints department and he gave me a email address ********** I asked him if thats the real complaints email and he said yes. Good luck to FNB if this is the kind of staff you have.</p>