Smart Device Support does not exist

<p>I took out a smart device option of a Fitbit through FNB. The product has a 1 year warranty. When FNB says the product has a 1 year warranty, they really do mean it!!</p> <p>My Fitbit Charge HR was barely more than a matter of days over 1 year old when the battery gave in and the progress bar randomly appears and freezes at the halfway point. FNB Smart Devices are not prepared to help as the product is a matter of days out of warranty but I still need to pay for a Fitbit that is virtually bin-worthy.</p> <p>FNB Smart Devices support cannot help more than provide me with a number for The Core Group to get the device repaired. As it turns out, not even they can help me!</p> <p>I have tried Fitbit Support - no success!</p> <p>I have called and emailed every telephone number, email address and weblink I can find, but no one can provide me with an answer!</p> <p>FNB Smart Devices need to step up and help because their "support" services are the exact opposite! They still own the device until it is fully paid for but cannot assist when THEIR device breaks! I understand what a warranty is but some form of assistance would be nice!</p>