RL
Rudolf L

1 reviews | Active since Sept 2015

13 Nov 2015, 08:46

Smart Device Ripoff

I tried to settle my outstanding amount on my Smart Device from FNB. I found out that there is a cancellation fee of over 50% of the amount i still owe. I was not informed of this the day i took the Device. and i only app**** for it because i did not want new sim with the device i wanted to keep my old top up account. The lady told me that its a discounted price and a penalty for early settlement is the discount fee. I checked and the \discount"you get is not nearly as much as that idiotic fee<br> <br> Be aware of this catch"""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2015, 08:57
Official
Hello Rudi0606,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 811695.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)