1 reviews | Active since Sept 2017
Smart Device Replacement
I am really disappointed in the service I have received regarding my Smart Device. My phone stopped working and was told that I needed to pay for a refurbished handset. I have made the payment as requested two weeks ago, but still haven't received the handset as promised. The last communication I received from the Smart Device team was on 7 September 2017. I have sent another email on 22 September 2017, but only got an automatic reply on that.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)