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kotze.kayla kotze.kayla

1 reviews | Active since Oct 2016

14 Oct 2016, 08:33

Smart Device pathetic service and no delivery

<p>I orderd a laptop from FNB on the 3rd of October and was told it would arive in 3-5 working days, only after I called I was told early the next week, 10 days went by no Laptop after calling what felt like 100 times and being told by fnb to call the courier and then again told by the courier to call fnb, I was told the next day it would arrive. When I called the yesterday day and there was still no laptop again I was told it would be there early next week. This is pathetic I can't believe hou rude some of the aents are the keep telling me that they don't know when it will be there.... The laptop is for my work and I can not work without it!!! You always say how can we help you yet you do nothing to help me get my Laptop!! Pathetic!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 10:06
Official

Good Day Miss Kotze,

Thank you for taking my call earlier to acknowledge your review on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)