Smart device order from HELL!

I have made an online order for a new Fitbit Versa SE. I received an sms that I was approved. When I check track and trace it show - NEW ORDER CREATED. With the application it was said it would be delivered within 3 - 5 working days. I phone FNB on ********** to get feedback and they put me through to the delivery department who has not received my order and transferred back to Sales. I phoned the sales department various times to find out what is happening and I get cut off or transferred to a new department and then cut off. I have phoned 16 times to find out what is happening with no result and being cut off every single time!