PV
Paul V
1 reviews | Active since Jan 2012
18 Dec 2018, 12:14
Smart device order. Abysmal service.
Here we go again. Last time I ordered a smart device I received the same bad service from the service provider. So, I ordered 2 devices more than a week back and I am still waiting. Send a mail to the FNB service desk and was told that they will find out from the warehouse and get back to me. That was last week. Now it looks like my mails gets ignored. At the pace these people move I very much doubt that our package will make it to us before christmas (so thanks for that, and no, no amount of copy-paste reply will be able to make it better). Why do FNB still accepts this from one of their service providers? To compare: On the same day I also ordered from another company situated in Johannesburg. The package was at my door the next day before ten. And the courier fee was literally a third (R49) of the fee that Digital planet charges (R150). Disgusting.
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Replies (5)PV
Paul V's updateReviewer Update
18 Dec 2018, 13:23Just received the following reply from the service desk:
"Thank you for the email,
Unfortunately the order has to be cancelled as there is no stock available for the devices.
There are no connexis phone available.
I sincerely apologies for the late response & any inconvenience caused to you."
So how in heavens name was I able to order these and get a confirmation if there was no stock?
These were meant to be presents for our children, so thanks a million for ruining that. Now we have ******-all to give them as it wasn't budgeted.
PV
Paul V's update18 Dec 2018, 13:23
Reviewer Update
Just received the following reply from the service desk:
"Thank you for the email,
Unfortunately the order has to be cancelled as there is no stock available for the devices.
There are no connexis phone available.
I sincerely apologies for the late response & any inconvenience caused to you."
So how in heavens name was I able to order these and get a confirmation if there was no stock?
These were meant to be presents for our children, so thanks a million for ruining that. Now we have ******-all to give them as it wasn't budgeted.
PV
Paul V's updateReviewer Update
18 Dec 2018, 13:46Must say, this day is just getting better and better. Myself and the wife decides to give it another go and try to order the Hisense handset. Nope, no go. Tried twice now and both times we got some Unable to complete error and consultant will be in contact message. I give up.
PV
Paul V's update18 Dec 2018, 13:46
Reviewer Update
Must say, this day is just getting better and better. Myself and the wife decides to give it another go and try to order the Hisense handset. Nope, no go. Tried twice now and both times we got some Unable to complete error and consultant will be in contact message. I give up.
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 15:12Good Day Mr Vermeulen,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply18 Dec 2018, 15:12
Official
Good Day Mr Vermeulen,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
PV
Paul V's updateReviewer Update
19 Dec 2018, 17:33Lol. Received a SMS a few seconds ago, saying that my order will be delivered before 6 Dec between 9am-5pm.
PV
Paul V's update19 Dec 2018, 17:33
Reviewer Update
Lol. Received a SMS a few seconds ago, saying that my order will be delivered before 6 Dec between 9am-5pm.
PV
Paul V's updateReviewer Update
29 Dec 2018, 10:48With the removal of the convert button I can unfortunately not change the star rating, but would bump it up to 5 stars if I could. Even after I was told that there is no stock, the courier pitched up on the Thursday with my package in hand. Had some problems with the delivery as they request documents you are not told about beforehand (proof of residence). But, thanks for whoever pulled this rabbit out of the hat.
PV
Paul V's update29 Dec 2018, 10:48
Reviewer Update
With the removal of the convert button I can unfortunately not change the star rating, but would bump it up to 5 stars if I could. Even after I was told that there is no stock, the courier pitched up on the Thursday with my package in hand. Had some problems with the delivery as they request documents you are not told about beforehand (proof of residence). But, thanks for whoever pulled this rabbit out of the hat.