smart device order

This is the second time I turn to Hello Peter to get some action. I app**** for a macbook laptop, cell phone and sim card. Because I am a foreign national, despite banking with FNB for over 5 years they love to make every task through them super difficult. I had to have my application processed manually which took days. Then because of this slow process the macbook I wanted was then out of stock. I was completely disappointed and went instead to the apple store and bought one. What is still really frustrating me is that despite communicating this with Brian at the smart device centre, no one has contacted me regarding the cell phone or sim!. I have emailed 3 times with the people dealing with my out of stock complaint. I have called and have reference numbers regarding these calls, yet still no one is able to process my application. Almost a month has passed, this is now ridiculous.