Smart Device not so Smart!
<p>Been paying for a FNB smart device for nearly a year and its been nothing but problems since day one! Started with software problems was sent from pillar to post ..branch to branch eventually to Wefix in Mall of Africa to hand it in for repairs and that was the last I saw or heard anything I got a job card and thats it but I am still paying the monthly instalments.I called in and I was offered a replacement as my model was being recalled for faults but delivery never happened?!!..I then got offered an upgrade on my contract and was told the old one would be terminated and my instalments returned as I would be starting a whole new contract ..I am still waiting for my new device to date..Logged in complaints online awaiting responce..</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
I would like to Thank Hello Peter and Daffnie Govender aswell as the FNB Callcentre agent Adrian for the quick response and the manner you handled my case.I have just taken delivery of a new replacement Smart phone.
My deepest Gratitude to all who was envoled!
I would like to Thank Hello Peter and Daffnie Govender aswell as the FNB Callcentre agent Adrian for the quick response and the manner you handled my case.I have just taken delivery of a new replacement Smart phone.
My deepest Gratitude to all who was envoled!
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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