KC
Khulani C
1 reviews | Active since Mar 2015
27 Mar 2015, 10:57
Smart device non-delivery
I ordered a Samsung tablet with FNB smart devices via online banking. After the transaction i was told that my tablet would be delivered within 3 to 7 working days. Its been 2 weeks. I have spent hundreds of rands contacting FNB, being sent to and fro department to department. One department is saying the device is on its way and the other is saying the application has not been recieved. #confused.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Mar 2015, 11:51Hello Fan88,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Smart Devices to be investigated.
Your complaint ref number is 656437.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Smart Devices to be investigated.
Your complaint ref number is 656437.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply27 Mar 2015, 11:51
Official
Hello Fan88,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Smart Devices to be investigated.
Your complaint ref number is 656437.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Smart Devices to be investigated.
Your complaint ref number is 656437.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)