1 reviews | Active since Aug 2010
Smart device nightmare order number:FNB170508CC390
<p>I took out an iPhone 5 from FNB 3 weeks ago and it started rebooting itself and would stay off for hours without booting back up again. I emailed FNB smartdevices and was referred to their "gurus" who advised me they are awaiting approval to collect the phone which would take anything between 24-48 hours. I emailed smartdevices again asking if I would be givena replacement phone while they decide what to do with the other phone and I got no response, a day later (24\05) I emeailed them again requesting for the cancellation of the contract. Again I received no response and to my surprise I got a call from DigitalPlanet on the 25\05 requesting for my delivery address for the iPhone 5?????? Has NOBODY READ MY EMAILS???? I want the broken iPhone 5 collected and the contract CANCELLED!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Wow!!! After all those apologies and promises to resolve the issue as soon as possible. The phone has not been collected, Monday the 29/05/2017 came and went and no contact was made by FNB. It seems FNB does not read emails nor do they LISTEN to their customers and all they do is LODGE FORMAL COMPLAINTS and yes that is EXACTLY WHERE IT ENDS.........lodged!!!!With no follow up.
Wow!!! After all those apologies and promises to resolve the issue as soon as possible. The phone has not been collected, Monday the 29/05/2017 came and went and no contact was made by FNB. It seems FNB does not read emails nor do they LISTEN to their customers and all they do is LODGE FORMAL COMPLAINTS and yes that is EXACTLY WHERE IT ENDS.........lodged!!!!With no follow up.