Smart Device Nightmare

I purchased a Fitbit Versa SE on 14 January 2019. On Monday, 13 May it no longer recorded my heart rate. Two days later the display would not even switch on but my alarms continued to go off. I contacted Fitbit that was less than helpful so I did the reasonable thing and contacted FNB, that sold it to me, on Wednesday 15 May.

I have been waiting for it to be collected for a week. Since the service thus far has been abysmal, I decided that I am no longer interested in repairing or replacing the device and would rather return it. First the person that was assisting me via email did not understand, then the phone call circus started.

I have been missing calls from ********** 001 number. And here is a shocker- I am at work so answering phone calls is really difficult. When you try to phone back, a recording is kind enough to inform you that the number cannot receive calls and it is for outgoing calls only.

I phoned ********** 805, which was provided on the day I reported my watch. Sizwe informed me they are not the right department and to cancel a transaction or device I have to call ********** 270. An unidentified lady answered and informed me her department is not the right department and she will transfer me. So I ended back up at the ********** 805 chaps where the gentleman transferred me back to ********** 270 and advised me not to allow them to transfer me and they MUST help me to cancel the device.

Gloria (at the ********** 270 number) then told me that she can't help me because she doesn't even know where to cancel.

So dearest reader. Be wary of the FNB Smart Device. It is a sticky trap of poor service. You will be caught between two departments that can be of no assistance with nobody in sight that can actually help you.

FNB, I still don't have a clue who to contact. I am so sick of the phone call circus, my preferred method of contact is email. I want everything in writing in case I need to consult a lawyer.