Smart Device Debacle
<p>I signed up for the SMART device plan with FNB. When I was sent a malfunctioning FitBit I reported it immediately and they took about 12 days to get back to me.</p> <p>Only to day that they don't have stock and that they will not be getting more stock.</p> <p>Surely the onus is on the business to sort out their stock problem. I signed up for a certain device and they seem to think its okay to go back on their word.<br />I think they should source the exact same device for me since the problem is on their side.</p>
Good Day Mr Hutton,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
Good Day Mr Hutton,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
This issue has been resolved thank you to FitBit
This issue has been resolved thank you to FitBit
Good Day Mr Hutton,
Thank you for your respnse.
This as been noted.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
Good Day Mr Hutton,
Thank you for your respnse.
This as been noted.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,