SMART DEVICE CONTACT CENTRE NOT HELPFUL WITH ONLINE PRODUCTS

<p>My Finace is currently working in Nigeria , and last week the 20th October 2016 he made use of the FNB online smart device services and order me a Samsung A5 online, as he is currently not in the coutry he phoned and made arrangements so the phone will be delivered and received this side , this moring when I went onto the online trace and trace serives they said delivery attempt failled so I phoned to ask why would this be as no one contacted me to say the phone is being delivered then they told me on the system no arrangements were made to deliver the phone to me as I told them that is very strange because he had to sent n acopy of his ID and receipants ID to the email address provides (please see screenshot attached) after numerous emails and phone calls to make arrangements no one is aware of this???? and now no Info can be given to me regarding . I spoke to him aswell he said no one has contacted him and he did provide them with his number he is currently using in Nigeria , if I knew the service for FNB online products is this bad after its so highly advertised I would have sticked to Vodacom as I was advised to do in the first place Reference number ********** ********** <br />Order number FNB ********** d07B FNB369121(REF he was given when he phoned to make arrangements)</p>