Smart Device Claim what a Shocker!!

<p>i logged a claim on the 30/05/2016, nobody bothered to confirm receipt of Claims form or even issue a Claim number and advise me of the process, on the 03/06/2016 i called in as im not getting any feedback or any update.. i was told it was received and Sindi is Dealing with it, however by the sound of her voice she knew nothing about the claim, she then told me it will be referred to FNB they will have to settle me as the Ipad is discontinued. till to date 09/06/2016 nothing was received. i do the Contact calling i do the email follow up its really frustrating i dont believe an ipad Claim should take this long 2 weeks!!.. please get it sorted as im tired of calling en following up with Sindi.. </p>