Smart device application

HI, as a foreign national my smart device application needs to be completed manually! (goodness knows why???)<br> I have asked to be called back twice, to no avail<br> I called in and a lady called Pule Thapelo assisted me, emailing a list of documents, I needed to send. I sent this immediately ( by the way you already have these on your system, never the less...) call reference 432739<br> Today I have called to track my application and there is no trace of such an application. call reference 573774 Antoinette<br> This is really frustrating. Antoinette was so unhelpful, no offer of a solution, just that she would try to find Pule and get her to call. I asked her to call me back with feedback. I have little faith in her doing so as she sounded so un confident.<br>