SMART DEVICE APPLICATION

I app**** for a smart device via FNB online banking and it was declined. I contacted the Smart Operations center to query the reason for the decline. I got through to Esther Pelele. She gave me the information and advised me what to do to and which department to send the information through too. I did the necessary and after about 5 days it was resolved. So I contacted the Smart Operations centre again and to my delight Esther happened to answer the call again. I wanted to re-apply but first wanted to clarify if there were any other issues and if the status had been updated on the system. She informed that while it was updated the credit rating had still not been rectified and that she would get in contact with the relevant to department to get more information and that she would get back to me. I just received a call back from her explaining what the scenario she again offered some further possible options to possibly assist. While I'm not happy with the outcome, I'm ecstatic about her service. She went extra mile and was professional and empathetic towards my situation. I've banked with FNB for long (N1CIty Branch) and always get excellent & extra mile service. I love my FNB