Smart Device account removed and reset to start

Last year around August my smart device account with 10 months remaining suddenly disappeared from my profile.<br> <br> When I queried I was told it was a technical error which removed the account. It took them 2 months to add the account back. But when they did, it was reset as though it was brand new, reflecting no payments, and full term remaining.<br> <br> When I asked why, I was told that it's system limitation and cannot be corrected back to the way it was.<br> <br> Their solution was that I should just make a note of the date and contact them in 10 months to have the account settled! I also asked them to reset my deduction date which they never did.<br> <br> I told them it was unacceptable, and that the issue resulted from an FNB system error - why should I be inconvenienced in any way?<br> <br> The most recent (of many) person I spoke to, Justin Nicolaai, sympathised and promised to resolve. I proposed two, and only two, solutions that I would find acceptable:<br> <br> 1. put the account back to it's original state, or<br> 2. settle the account<br> <br> Knowing that these were the only two acceptable solutions to me, he STILL responded a week later with the SAME answer.<br> <br> And I have heard nothing since!