Smart device Account not closed on banking profile

<p>I settled my Smart Device account with Fnb which was handed over to Noman Bisette and associates, account was settled in September and received a paid up letter from Norman Bisette and associates. To date FNB has still not updated and closed my Smart Device Banking account which is still showing as open on my banking profile. FNB service really sucks, the moment you owe them money they are very quick to deduct full amounts without even getting authorization. Can this account please be closed as i have the proof of payment with me. </p>