1 reviews | Active since Nov 2016
SMART DEVICE
<p>I app**** for a smart device with fnb and recieved the device, within the 7 days the device did not work anymore so i called back and requested them to collect the device . The device was collected in october and on the 25th of october i was debited for a device that i dnt have anymore. I have been calling the call centre so many times requesting for this account to be closed and iv been sent from pillar to post. i even sent emails to the care deparment and no 1 is willing to assist. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)