SMART DEVICE

I took a smart device with FNB in 2013. My installments were R275.00 per month. To my shock I received a text message on the 27 January 2015, I then phoned the bank on the 29 January 2015 and I was transferred to Duncan Morris in the Legal Department. I explained my concerns that the bank has not been deducting when I took a look on my statements on the 27th and have not been aware.<br> <br> I then requested for a reversal since this money was deducted from my account without any of my knowledge and feel that its such a chunk of money. Duncan told me where to get off, he was very rude and arrogant with me on the phone he was not considerate to my concerns as a client.<br> <br> He raised his voice and kept arguing with me which I found a bit unnecessary.<br> <br> I further requested him to put me through his manager and to also give me the name and surname. He refused to put me through and told me that s/he is in a meeting. <br> <br> I very disappointed with the attitude I've received from this gentleman and further request for a reversal to be made in my account, I have other things to take care off.<br> <br> <br> <br>