Smart Card ID appointments
<p>I paid and booked my smart card ID application at FNB menlyn on 9 September for 22 September. They contacted me now to say the branch is cancelling all appointments on that day and we must reschedule. I took leave for the 22nd an am unable to move it, so I asked for a refund. I was told I have to come in to collect a refund form, in the week. If I cant make an alternative week day booking to get a new appointment, how can I get a refund? No alternatives were provided to me.</p>
Good Day Ms Miler,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one
Good Day Ms Miler,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one
Thanks for the efficient turnaround time to my complaint
Thanks for the efficient turnaround time to my complaint