Smart Bond repayments

My mother has recently unexpectedly been retrenched. She has a FNB Smart Bond, she went in to so many different branches and they keep putting her through to a call line where the staff was so disrespectful. Before she took the Smart Bond out she was not informed about retrenchment insurance. She asked if she could make arrangements to extend the Smart Bond repayments but was told this is no option and will be repossessed if she doesn’t make full payment. She left with a small retrenchment package. A huge company like this not being able to help her in the situation or coming to her with a solution. It’s not that she doesn’t want to make the payment it’s just a decreased amount. I’m a student and below 25 helping my single mother of three. I would like to know what I can do to help the situation more. In terms of the terms and conditions of the Smart Bond and how she got under identification of all that comes with the type of Home Loan