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stephan.lourens stephan.lourens

1 reviews | Active since Jul 2017

06 Feb 2018, 14:13

SMART BOND NOT A HOME LOAN

So I had a smart bond with FNB and did some research on the internet that if I take out my new home loan with FNB for a new property I am buying they with cover the Bond registration fees. THIS IS BULL****!! NOW they tell me its not applicable on SMART BONDS... I called in and asked about this at least twice (check your records FNB) and none of the agents told me that it wasn't applicable to me. I only chose FNB for this reason and now it doesn't apply to me. They didn't even state on the website that smart bonds are excluded.

All I get is sorry sir it doesnt apply to you, after I already signed with FNB.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 14:32
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

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stephan.lourens stephan.lourens's update15 Feb 2018, 10:33
Reviewer Update
Just want to say thank you for sorting this out with urgency. You proved you do care about your clients.
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2018, 16:15
Official

Good Day,

Thank you Mr Stephen Lourens for your kind words.

Please do not hesitate in contacting us should you require further assistance.

Help desk. ***

Regards,

Client Experience Team

Email address: ***

Tel number: ***