1 reviews | Active since Jul 2017
SMART BOND NOT A HOME LOAN
So I had a smart bond with FNB and did some research on the internet that if I take out my new home loan with FNB for a new property I am buying they with cover the Bond registration fees. THIS IS BULL****!! NOW they tell me its not applicable on SMART BONDS... I called in and asked about this at least twice (check your records FNB) and none of the agents told me that it wasn't applicable to me. I only chose FNB for this reason and now it doesn't apply to me. They didn't even state on the website that smart bonds are excluded.
All I get is sorry sir it doesnt apply to you, after I already signed with FNB.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day,
Thank you Mr Stephen Lourens for your kind words.
Please do not hesitate in contacting us should you require further assistance.
Help desk. ***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day,
Thank you Mr Stephen Lourens for your kind words.
Please do not hesitate in contacting us should you require further assistance.
Help desk. ***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
