Smart bond basic mortgage plan

I am highly dissatisfied at the service we received from FNB, we app**** for a home loan with FNB, got approved and we literally couldn't breath as we were receiving calls from service consultants about each and every product that the Bank has to offer.

We had to take out a mortgage plan so that we could get the bond processed. We moved in to the house on 1 December 2018 and in February, we looked for optional and affordable life cover. My husband's employer offers this cover and a favorable price. In March, we called and requested a cancelation at FNB as that's when the premiums started being deducted (I. e. Premiums started going off in February 2019), we got told to send an email to ********** Did so and received an automated message that they will get back to us.

Called again after a week and was told to send ANOTHER email to ********** so and received yet another automated response. Since then, we've been calling FNB on the number that is on the document and everytime we call, we get sent from pillar to post without any success.

As I write this review, I was put through to different departments and NOONE in all 3 departments could assist me, the record breaker is that the last consultant I spoke to, had to keep me waiting so he could find out where the FNB Life offices are.

The debit order has been going off monthly and I really find this to be disturbing that when FNB wants our business, they call day and night, during week and weekends but when we want to cancel, they drag their feet.

I want all our premiums paid back as the cancelation took place during our right to withdraw period.

I'm almost disgusted with the incompetence that I experienced with FNB...