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pfhellopeter P

1 reviews | Active since Jan 2016

11 Apr 2016, 10:28

Small Business - EXCESS FEES? WHY? What is this?

We received a deposit into our business account on the 10th and later saw there was a R145 Excess fee? What is this exactly for? This is not the first time FNB has done this, money spent from the account usually goes off immediately. All other banking charges where already deducted. <br> <br> This is unacceptable and ridiculous. There is no reason for this charge at all. How is this even possible? Seriously does FNB really need to ******* small businesses even more? Our bank charges are extremely high this month. <br> <br> Please sort this out and refund this charge. We have no record or line item stating what this charge is for!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2016, 10:58
Official
Hello terryhaupt,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 903071.

Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)