Small business and personal accounts service do not matter to FNB! You remain a NUMBER

I am a small business and had EXCELLENT service from Betty Dlomo. Florence Plaaitjies is my new business banker - yet it seems that my account is TOO SMALL for FNB to assist. I clearly do not count as a business neither a personal client of FNB as well. No one wants to assist me with a short term issue - so what is my next step? New bank? New business banker?