Small amounts don’t matter to FNB

This complaint involves 3 parties - Onecart, Ozow and FNB. On 17 Oct 2022 I attempted to make a purchase on Onecart through Ozow but there was a technical issue on Onecart so on their side the payment did not go through. However my account was debited. So long story short, Onecart referred me to Ozow who then referred me to my bank. I then lodged a dispute with FNB on the the 4th of Nov. Thereafter I attempted to get an answer from FNB several times through email and on the banking app - on 7/12/2022, 14/12/2022, 15/02/2023 then lodged a complaint and was requested to send the dispute form to Joan Askham on 25/03/2023. Did not get any feedback so sent a mail to this Joan lady again on 12/04/2023… guess what… still waiting. Will never make use of Onecart or Ozow again and clearly FNB gives a **** because it is only R265.