LD
Lazola D
1 reviews | Active since Jul 2012
10 Sept 2022, 07:45
Slower online application
I app**** for revolving credit a week ago Sat (3 Sep). A week later and I still do not have access to the money. Whatever emergency I had, its a lot worse now. You have not come to my rescue at the critical time. So dissapointed in you guys. What is the point of online application if it is this slower? I have been an FNB banker since 2001 and I dont have to stick with you guys. Rather say when you cannot do it, so I can go look elsewhere. Normal loans take same day.
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Replies (1)LD
Your Private Client Support Service is a ****, a big farce. I spent lots of time, sent messages and interacted with your people - they cannot seem to help me, they send me from Pillar to post. No solution whatsoever. I called them and one guy (Jackson) told me everything is in irder but must wait for another 48 hours. Then he said he put me on hold and promised to escalate to his manager - few minutes later dropped the call. I called them and asked another guy to out me through to Jackson - phone just rang. Your guys are using same tactic as call centres that do not want to deal and help people. If you cannot help with their application - say so, so we can go elsewhere. In 2022, you cannot have an online application that takes 10 days to be resolved. And I have been banking witth FNB for over 20 years.
Anyway, while you giving me 48 hrs; I will put that to use and look at Discovery Bank and many others.
Your private client support is a big *****
Lazola D's updateReviewer Update
10 Sept 2022, 11:10Your Private Client Support Service is a ****, a big farce. I spent lots of time, sent messages and interacted with your people - they cannot seem to help me, they send me from Pillar to post. No solution whatsoever. I called them and one guy (Jackson) told me everything is in irder but must wait for another 48 hours. Then he said he put me on hold and promised to escalate to his manager - few minutes later dropped the call. I called them and asked another guy to out me through to Jackson - phone just rang. Your guys are using same tactic as call centres that do not want to deal and help people. If you cannot help with their application - say so, so we can go elsewhere. In 2022, you cannot have an online application that takes 10 days to be resolved. And I have been banking witth FNB for over 20 years.
Anyway, while you giving me 48 hrs; I will put that to use and look at Discovery Bank and many others.
Your private client support is a big *****
LD
Lazola D's update10 Sept 2022, 11:10
Reviewer Update
Your Private Client Support Service is a ****, a big farce. I spent lots of time, sent messages and interacted with your people - they cannot seem to help me, they send me from Pillar to post. No solution whatsoever. I called them and one guy (Jackson) told me everything is in irder but must wait for another 48 hours. Then he said he put me on hold and promised to escalate to his manager - few minutes later dropped the call. I called them and asked another guy to out me through to Jackson - phone just rang. Your guys are using same tactic as call centres that do not want to deal and help people. If you cannot help with their application - say so, so we can go elsewhere. In 2022, you cannot have an online application that takes 10 days to be resolved. And I have been banking witth FNB for over 20 years.
Anyway, while you giving me 48 hrs; I will put that to use and look at Discovery Bank and many others.
Your private client support is a big *****