1 reviews | Active since Mar 2015
Slow to no response From FNB
FNB fails dismally to resolve issues of clearing or removing a persons status with the credit bureau after having all its debts settled. I had two loans from FNB namely, personal loan and credit card. I have cleared the credit card where I obtained a clearance letter, the real horror is with the personal loan whereby I received the offer to settle the account through its collecting agency MBD. I paid the offer amount but the account was never closed and accrued interest thereafter, the total accrued interest i still have MDB chasing for me to pay even though they negligently did not close the file and I still have FNB unfairly listing me on the bureau I have written or complained to FNB internally but still no feedback or response.
However, one should not have to approach hellopeter to complain in the first place. I place FNB as a premier bank who recruit the best persons for the job with integrated systems that seek a speedily resolution. My issue with the collecting agencies not knowing the what to do on the account and the non helpful voicepromt/ call centre options at FNB leave a very undesirable impression. My issues required assistance from legal but the ***/ *** proved to be unhelpful. A lot can be done to avoid matters escalating unnecessarily. I am just looking forward to clearing my record with the credit bureau and could have done this much sooner
However, one should not have to approach hellopeter to complain in the first place. I place FNB as a premier bank who recruit the best persons for the job with integrated systems that seek a speedily resolution. My issue with the collecting agencies not knowing the what to do on the account and the non helpful voicepromt/ call centre options at FNB leave a very undesirable impression. My issues required assistance from legal but the ***/ *** proved to be unhelpful. A lot can be done to avoid matters escalating unnecessarily. I am just looking forward to clearing my record with the credit bureau and could have done this much sooner