SLOW SPEEDPOINT MACHINE

Item: FNB (First National Bank)
Rating: 2
Author: Aadil S

Hi. We have been using FNB Speedpoint machine since its inception. And every month , without fail, towards the end the month , we always seem to have a problem with the speed of the machine. It literally takes about 5 minutes for a transaction to go through. This causes inconvenience to my clients . Call centre doesnt seem to want to help us sort out the problem either, I think its time we transferred to a new bank

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Nov 2015, 09:09

Hello Aadilsuliman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Merchant services who will provide you with feedback.

The reference number is 822455.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply30 Nov 2015, 09:09

Official