SLOW SERVICR

I WAS TRYING TO PAY FOR IKEJA INTERNET ON MY APP AND ALL OF A SUDDEN I ENETERED MY PIN INCORRECTLY AND MY ACCOUNT WAS BLOCKED , SO I CALLED THERE CONTACT CENTER AND WAS TOLD I CANT BE ASSISTED OVER THE PHONE I MUST GO INTO BRANCH , WENT THERE ON MY LUNCH YESTERDAY AND LEFT WITHOUT BEING ASSISTED AND WASTED MY TIME THE SERVICE IS SLOW AND I DONT KNOW WHY THEY BLOCKED MY PROFILE WHEREBY I KNOW MY PIN AND USERNAME THIS IS INCONVIENANCING ME HAVING TO GO BACK AND STAND IN THAT LONG LINES.