SLOW service, every time

<p>I find myself sitting in FNB every single month for the same reason because they are apparently unable to stop a debit order going off (erroneously). I have put a stop payment on and for the sixth month now it has gone off again. While this is a massive personal inconvenience because I have to use my own time to go into the bank and reverse this charge (I am prevented from doing it in the app, over the Internet or telephonically), it would still be bearable if I didn't have to sit for around 40 minutes waiting for service EVERY TIME, no matter what time of the day, day of the week or week of the month. The service is incredibly slow and it just adds the cherry on top of the terrible service sundae that is forced down my throat every time I have to deal with FNB. </p>