SLOW SERVICE

To whom this may concern,

this is probably the worse service in history I have experienced. I reported ***** on my Account on the 3d of January, where I was told that the matter will be resolved within 7 to 14 working days. It has now been almost 3 months down the line since I reported it, and after numerous follow ups, and being told on numerous occasions that there are no reports of ***** on my Account, I am now getting gatvol, and are close to move to another Bank. I have been contacted almost a month ago last by the Bank where they again requested all sort of things I already submitted, and I really don't feel like doing it again, I am tired now. By the time this matter gets resolved, I don't even think I'll be getting my money back as I was requesting for Funds to be reversed as well.

My ID number is ***, I do not have a case number yet, as according to the Bank, I haven't reported any *****! And it is not the Branch that is at fault, it is their ***** Departement.