Slow service by FNB

Two of my FNB bank cards have not been working properly for the past 3 months, when withdrawing cash at FNB ATMs, without tapping functionality. That results in me having to deduct cash from other competitor banks ATMS using the same cards.

On 1/9/2025, one of FNB's secure chat agent logged a case for me. To date, no one from FNB, contacted me about investigation progress. On 14/1/2025, I went to FNB branch at Mall of the North to enquire about the progress. I was given feedback that the investigation is still in progress and feedback will be provided within the next 24 hours. I was also told to use the cardless facility to withdraw cash in the interim.

In the interim, I incur additional bank charges when I withdraw cash from competitor banks' ATMs.