Slow response

My sister and I app**** for a Home Loan and it was approved mid September. The approval took weeks, according to Fiona, it was either the manager is on leave or on lunch. We submitted everything that was required and not once were we informed that there were outstanding docs. The attorneys handling the transfer, Schindlers Attorneys, also battled to get info. Eventually, Fiona responded that Schindlers can also transact on behalf of the bank. Eventually, documents were sent to the attorneys, but incorrect documents were sent to the attorneys. We had to go back twice to Schindlers to sign. The seller eventually complained about the slow process and Schindlers had to escalate the matter to a senior manager to speed up the process. The feedback from the mentioned manager was that my sister's life cover was insufficient. We are now in December and it is my strong belief that this delay wouldn't have happened if